One plan. Priced per agent. Everyone else is free.

Good to know

Questions, answered.

Can Tend invoice or charge my clients?

Not during early access. Record time and expenses in Tend and export them to your existing accounting workflow. Client invoicing, payment collection and accounting connections are not included in this release.

How do I pay for Tend?

Card billing through Stripe, priced per agent per month in US dollars. Australian customers pay 10% GST on top and get a tax invoice; businesses elsewhere pay no Australian tax. Seats follow your team automatically - add an agent and a prorated seat is added, remove one and it's credited.

Why is there only one plan?

The listed service-desk features share one price. Founding customers keep that price for as long as they stay subscribed. Client invoicing and payment collection remain outside the early-access release.

Is there a free trial?

Yes - every workspace starts with a 14-day free trial, no card required. Trial workspaces can send to up to 100 email recipients per day; client billing remains paused during early access. Nothing is charged unless you complete paid checkout. Subscribe any time - your card is charged when the free trial ends.

How do I cancel?

Choose Cancel at renewal in Settings, Subscription. Your paid access continues to the end of the current billing period, then renewal stops. No call or email is required.

How is per-agent pricing counted?

Agents are anyone who works tickets in the inbox. Requesters, watchers, and portal users are never counted - invite as many as you like.

Can I get my data out?

Yes - tickets, people, and assets export as CSV at any time, and admins can download workspace data as JSON. The JSON contains file metadata, not attachment bytes; those have a separate nightly recovery copy.

Can I bring my own domain for the portal?

Yes - point your own domain (support.yourcompany.com) at your portal from settings, with guided DNS setup. Custom email sending domains work the same way.