Changelog

What's new in Tend.

Every improvement as it lands, in plain words. Last shipped 12 October 2026.

12 October 2026latest

A calmer desk

  • A ticket is one page. No more tabs. The conversation leads, with the original request as its first message, and status, owner, targets, time and anything attached sit once in the rail, with one Add menu for the rest.
  • Fewer numbers, plainer words. The inbox opens on Open, Unassigned, Late and Tasks, "overdue" replaces "breached", and record pages show each fact once.
  • Plain words everywhere. Every list and settings page reads in sentence case, and targets, included hours and overdue replace service-desk shorthand.
  • Smaller sharpenings. Process and form lists keep each name and its details on separate lines, overdue counts show in red again, the ticket's actions menu sits beside the title on phones, and a card added with Update payment method is the one your renewals charge.

7 October 2026

Quieter mail, safer edges

  • Undo means undo. Undoing a reply either stops it outright or tells you plainly it is already sending. A reply that cannot go out is kept as a private note instead of disappearing.
  • Out-of-office replies stay out of the way. Automatic replies are kept on the ticket as a private note and never reopen it, count as the client's reply or trigger a receipt. Tend marks its own notices as automatic, so two desks cannot answer each other in a loop.
  • Nothing lost while you decide. If your subscription lapses, email to your queues is held rather than discarded, and lands in arrival order when you subscribe.
  • Subscribe early, keep your trial. Subscribing with days of trial left keeps them, and your card is charged when the trial ends. Returning from checkout shows your subscription activating.
  • Signing in, simplified. Sign-in leads with a one-time email link and returns you to the page you were heading for, and creating a workspace offers authenticator setup straight away so email, billing and invitations are ready from the start
  • Help while you settle in. Trial workspaces get short setup notes on day 1, 3 and 7, each only when it applies, with new step-by-step guides for forwarding Gmail, Google Workspace and Microsoft 365 email.
  • Safer by default. An invitation waits for you to accept it, and a custom portal domain belongs to one workspace, so only that workspace can change or remove it
  • Smaller sharpenings. A client replying in an old thread reaches the request it was merged into, files on your replies now show in the client portal, email tickets follow the request type's default assignee, undeliverable replies are flagged on the ticket, and assigning or moving a request you cannot change says so. Settings fields are announced by name to screen readers, the smallest labels are easier to read, and pages load with placeholders shaped like the page you are opening.

1 October 2026

A focused early access

  • Start on your own. Confirm your email, name your workspace and try your first request. Email setup and your client portal lead the way, with the extra details ready when you need them.
  • The service desk first. Early access focuses on tickets, email, client portals, tasks, assets and guides.
  • Time and costs. Track work and expenses, then export them for your existing accounting workflow.
  • Client billing is paused. New invoices, proposals, reminders and client payment collection are unavailable during early access. Existing records are retained.
  • A simpler portal. Clients see their service work without billing controls that are not part of early access.
  • Clearer handoffs. Add a teammate already in People without losing their history. Email delivery failures and recovered sends stay visible beside the conversation.
  • Your Tend plan stays separate. See the US-dollar price, agent count, trial end and cancellation terms before checkout. Subscription settings show the renewal or end date, distinguish when no invoice is scheduled, and let you subscribe again after cancellation.
  • Smaller sharpenings. Email setup explains two-step verification, forwarding checks and optional sender branding. A request that cannot resolve keeps the reason in view and points you to the work still needed.
  • Clearer recovery information. Privacy and security pages explain which records and files are backed up and what an export contains.

23 September 2026

More room for the work

  • A clearer desk. A wider workspace, full-word navigation and a quieter header give every screen more room. Your workspace switch sits above search and your profile stays within reach.
  • Requests are easier to scan. Subjects lead, with the reference and request type underneath. Requester, client, service level, age and owner line up beside them, while your saved arrangements stay yours.
  • Find it in the inbox. Search by ticket number, subject, requester or organization without leaving your current view. The search reaches beyond the current page and travels with its link.
  • A clearer ticket. Conversation, Work, Details and Time keep each part of a request together, with status and people alongside. Your unsent reply stays put when you change sections, and the reply shortcut brings you back to it.
  • Connected records. People, organizations and assets now organize their work into tabs, with focused edit dialogs and the important facts alongside.
  • A fresh client portal. An open welcome leads to request choices, current work and useful guides. Requests have status filters and search, while tracking shows the conversation beside what happens next.
  • Guides have a home. Preview cards make the staff library easier to browse, and clients can search their own guide library from any portal page. Organization guides remain scoped to the signed-in person.
  • Room to make a request. The request form keeps the problem and supporting files together, with requester details alongside. A New task dialog keeps creation within reach without crowding the list.
  • Reusable work. Processes separate the library from active runs, and forms keep questions and responses in their own sections. Your question edits stay put when you switch tabs.
  • Smaller sharpenings. Compact typography, consistent buttons, fields and searchable dropdowns carry the same design through staff and client screens, with clear keyboard focus and generous phone controls. Switches apply immediately, saved choices use checkboxes, and submitting keeps buttons steady while work completes.