For teams that serve clients
Client emails become requests your whole team can see, answer and close, so nothing waits in one person's inbox. The desk below is running: SUP-238 falls due in 37:52.
Tickets · Email · Portals · Tasks · Assets · Time
Not a screenshot
Who it's for
If your clients email you for work and expect it done, one of these will look familiar.
01 · Agencies
Turn quick-change emails into jobs with an owner, a sign-off and the hours behind them.
Sample requestBy email
SUP-318Swap the hero image on the spring landing pageOpen
02 · Practices
Collect the statements, receipts and signatures clients owe you, without chasing by hand.
Sample requestRecurring
SUP-207March close - three statements outstandingWaiting
03 · IT providers
Answer each client's requests against what they actually run, and see renewals before they lapse.
Sample requestBy portal
SUP-412New starter Monday - laptop and accountsOpen
Most helpdesks grow until nobody can find anything.
Tend stays small enough to trust and fast enough to love.
Everything, nothing extra
Not forty half-built modules. The parts a service team actually touches every day - and each one earns its place.
Every request, one place, zero clutter.
Breaches surface worst-first - no green dashboards hiding red tickets.
One clean, private portal - every customer sees their own requests, passwordless.
Track hardware, software, services, stock, and renewals for every client.
Repeatable checklists and a self-serve guide library that answers before questions become tickets.
Capture time and expenses alongside the work, then export them for your accounting system.
Also in the box
Day one
Confirm your email and name your workspace. Your queue, portal and first request are ready without a call.
Assign, reply and resolve a harmless starter request. Invite your team and tailor the details when you need them.
Forward your support address into Tend and share your portal - customers email or sign in with just an email link. No passwords, just work.
Setup guides: Gmail · Microsoft 365
Your customers' front door
Every customer signs in to their own view - their requests, their history, their whole organisation's when you allow it. They sign in with just their email: a link arrives, they're in. Nothing to set up, nothing to reset. The one here is working - click through it.
Pick the desk that fits and tell us what you need. No account required.
Built for the keyboard
Jump to a request, move through your inbox and select rows with keyboard shortcuts. Keep the next action close while you work.
Simple, per-agent pricing
US$29 per agent, per month. Requesters and portal users are free.
No seat minimums, no onboarding fees, no annual lock-in - start with one agent and leave whenever you like.
Start today
Start your own workspace, try a request and connect your email. No setup call. No card required.
14 days free · US$29 per agent / month after trial