Compare · Freshdesk
A Freshdesk alternative
built around your clients.
Tend brings client requests, their assets and the time spent helping them into one desk. The early-access release keeps invoicing in your existing accounting system.
When Freshdesk is the right call
Internal support teams and product companies doing customer service at volume, especially on the free tier or when you want a large marketplace of channel integrations. It's a mature, polished ticketing product with a big ecosystem.
When Tend is
Small teams handling recurring client requests who want support email, client history, assets and time tracking in one place, set up on their own.
| Aspect | Freshdesk | Tend |
|---|---|---|
| Price | Free tier; roughly US$19-89 per agent/month by tier, annual billing | US$29 per agent/month - one plan, founding price kept while subscribed |
| AI features | Paid add-on (Freddy Copilot, about +US$29 per agent/month) | No per-agent AI add-on fees |
| Time & billing | Time tracking on higher tiers; no client invoicing | Time tracking, rates, expenses and CSV export; client invoicing is deferred |
| Per-client assets | Not a per-client asset register | Hardware, software, services, and stock per organisation, with renewals, ageing, and low-stock alerts |
| Customer portal | Included, configurable | Included - private, passwordless, branded, on your own domain |
| Data residency | Regional data centres | Sydney, Australia - application and database |
| Commitment | Monthly or annual | Monthly - leave whenever you like, export workspace data first |
Freshdesk figures as published mid-2026 · Freshdesk's pricing page has current details · trademark of its owner; no affiliation · Tend prices in USD
Start with the support workflow: give each request an owner, keep the conversation together and record the work as it happens.
Tend records time and expenses for export. Client invoices, accounting connections and automatic collection are deferred during early access. We can help review a Freshdesk CSV import before you move your live desk.
Bring your work across with importers for Zendesk and Freshdesk exports, or use the documented CSV format. Preview the changes before importing. See pricing or how your data is handled.
Start today
Your first ticket.
Start your own workspace, try a request and connect your email. No setup call. No card required.
14 days free · US$29 per agent / month after trial